I have to start looking into k-blogs and other new ways of sharing knowledge. Right now our knowledgebase isn’t great but we’re of course working on it. Getting people to use it and contribute to it is really hard. Especially the contribution part.
Its their KB but they won’t a contribute to it to make it better. Theres a mailing list that they use quite a bit which should only really be used after not finding stuff in the knowledgebase.
I think I’ll try and get something implemented to push them into submitting stuff. I’ll get out processes person to make it a formal quality process maybe.
And now to do work. 🙂