Found this cheatsheet for IVR systems and was thinking we’d need something like this for Ireland. We must all be sick of the phone menu firewalls preventing us talking to a minimum wage person and going through a maze of options before we can speak to someone who doesn’t want to help us.
A quick Google can even tell you the IVR systems that some companies use. Should be able to guess the default numbers then for getting to the humans and await their fantastic customer service.
Yeah, this is one of my pet hates. Gateway were the worst at it. Not surprised they packed it in.
I was onto one the other day which said that before it would pass me through to the operator it would need my account no. When I gave it my account no. it told me that it was out of hours – couldn’t it have told me that before asking for my account no.
Another one told me: “I will try to help, and if I don’t have all the answers…” ..now they are acquiring some pretence of actually being someone rather than a automated system.
One of them said “Please enter your account no.” , I said to myself under my breath, “shit I don’t have my account no. ” and it interrupted “I’m sorry, I think you said that you didn’t have an account no., don’t worry….” freaky.
My personal pet peeve is the UGC line or Cineworld as it’s now known.
Feck I started to right these down one day but I’ve since forgotten them. Oh BTW I’m catching up on about a Months worth of Bloglines so expect comments as I move backwards through the list.
AIB off the top of my head is 1890 24 24 24 and then 99