Day three of no bag. It seems they say my bag is in Cork yet nobody in Cork Airport says it is. In their infinite fucking wisdom, yesterday my bag was in Dublin when they told me it was flown to London. From Dublin they thought the best route to Cork is to ship if via Birmingham and then Birmingham to Cork. It never got to Birmingham. They don’t know where it is. Cunts. I’ve asked to speak to a supervisor and they’re giving me the run-around.
I got cross with the man on the phone. Not many people have seen me lose it. All of Cork Airport did when I called him on my phone. My phone that is about to die because the charger for it is in my fucking missing suitcase. They tried to pass the buck to Aer Lingus who I called to and were amazingly helpful. Thanks Piaras from Aer Lingus Cork. At least he was able to figure shit out. It seems like it never went to Birmingham as it never was put into some special status that bags without traveling owners have. He thinks it is still in Dublin, the dickheads in Sky Handling Partners don’t know where it is. I don’t appreciate being constantly lied to by Sky Handling Partners and SAS are going to get the full brunt of my anger in the morning. What quality control?
i think those guys are feature in an itv programme at 9pm tonight.
I lost a bag earlier this year on an aer lingus flight from gatwick to dublin. This is such a routine thing for the staff they just don’t care. I filled in the form at at the airport and got my tracking number. Which didn’t seem to register anything until after I got it which was 3 days or so later, I was phoned by the courier trying to find my gaf. The guy who arrived with mine had a van full of bags and rucksacks, it’s his full time job delivering these things. It will get back to you. But yeah their system sucks big time.
yet DHL can get you a similar sized parcel to anywhere in the world in sub 24hrs.
[…] This morning I noticed someone snooping around my website after coming to the site with the search “sky handling partners”. It has happened before. Now for some background, I have had issues with this crowd losing my baggage. See my Sky Handling Partners are… post. […]
[…] Irish blogger and activist Damien Mulley has a right oul tale to tell at the moment. Sky Handling Partners recently made a total muppet out of Damien by loosing his luggage and lying to him repeatedly regarding the location of it. Someone has been signing Damien up for gay websites and Damien done a reverse DNS lookup and lo and behold it reverts Sky Handling Partners. more from Damien below […]
[…] Damien gave Sky Handling a bad review and they seem to have retaliated by signing up for dating sites using his details. […]
[…] It seems Sky Handling Partners, who lost Damien’s luggage and failed miserably to return it to him were not best pleased when he vented his anger on his blog. In response it appears they signed him up for a bunch of dating websites and went about their merry way, no doubt chuckling at the monstrous evil of their black deeds. […]
[…] A few weeks ago Damien Mulley of Irish Blog Awards fame had his bags lost by a company called Sky Handling Partners. He blogged about their subsequent incompetence here (strong language warning) and lo and behold this morning he finds that someone with the same IP address as his friends the handling company has been signing him up to gay dating agencies and writing “interesting” profiles for him. […]
[…] Customer complains to an airline baggage handling company because they lost his bags. […]
[…] Damien Mulley’s bags were lost by Sky Handling Partners. He complained. Strongly, no doubt. […]
[…] Damien got crap service from an Irish company recently and blogged about it. […]
[…] Jun 21st, 2007 by gobansaor Having been through a lost luggage experience myself in the past I can understand Damein Mullvey’s frustration and anger. […]
good man damien ! i hope you get your bag back and HOOYAH for pointing out the shite customer service that some of these companies give. there appears simply not to be the processes in place for dealing with anything out of the ordinary. a bit of lateral thinking on their behalf is obviously beyond some of these people.
[…] Long story, short: Damien Mulley (formerly of Ireland Offline) returns from the Reboot conference in Copenhagen and arrives in Dublin Airport to find that his bag is lost. He contacts the company in charge of baggage handling, Sky Handling Partners, and is eventually told that it’s in Cork Airport. Probably. […]
[…] Sky Handling Partners are cunts […]
[…] When blogger Damien Mulley had a problem with Sky Handling Partners’ customer service, he did what any blogger would do: he blogged about it. […]
[…] Blogger Damien Mulley had his baggage misplaced by a company called Sky Handling Partners and he blogged the whole ordeal of trying to get his baggage back. Fair enough. […]
[…] log on to this link and enjoy the ride. (The full story includes another link and this link too. This is far from over.) […]
[…] 1. No doubt you have read about the sorry tale of one company by the name of Sky Handling Partner, who have made threats against our own Damien Mulley. I guess it is much easier to send a nasty legal letter than to apologise or simply to do the decent thing, whatever that may be. This is a storm, and it has caused no amount of negative publicity (not to mention Google juice) for said company. I hope Damien kicks their sorry asses around the airport. But then I would say that, wouldn’t I? (As it happens, the Tom Raftery, Tim O’Reilly and Web 2.0 story was around this time last year. Lesson: don’t mess with Irish bloggers) […]
[…] I came across an article on Digg the other day – a guy who blogged, complaining about Sky Handling Partners losing his baggage on a trip to Copenhagen, found himself signed up for a bunch of gay dating websites. On tracing back the originating IP, discovered it was none other them Sky Handling Partners themselves! The funny thing is, Damien runs IrelandOffline with my colleague (and hosting provider!) John. Small world eh? […]
[…] His article, written on June 4th, was critical of the baggage handling and elicited responses from many sympathetic to his plight and by some who had similar experiences. But, what is making this news today is the invasion of his privacy seemingly conducted through a Sky Handling Partners company computer. It appears they used the Internet to try to harass, embarass, and cause harm to Mr. Mulley’s reputation by using his personal information on various websites after requesting that he remove his blog from the popular site. […]
[…] My one hope is that I don’t end up in the same situation as Damien Mulley and his wandering baggage. He is so pissed off that he’s resorted to a potty mouth post that made even this hardened traveller wince. But I understand why. Damien’s attracted the attention of some legal eagles. But sometimes there are worse things than either I or Damien have endured. As Bernie Goldbach writes: Shortly after leaving Shannon, passengers noticed “a tidal wave of sewage” spilling from under the toilet doors. […]
[…] En irländsk bloggare, Damien Mulley, flög med SAS frÃ¥n Köpenhamn tillbaka till Irland. Tyvärr blev han av med sitt bagage och skrev, efter att ha väntat nÃ¥gra dagar pÃ¥ bagaget, ett inte sÃ¥ glatt blogginlägg om saken. NÃ¥gon pÃ¥ det företag som sköter bagagehanteringen, Sky Handling Partner, läste inlägget och kom pÃ¥ den kreativa idén att registrera Damien Mulley pÃ¥ nÃ¥gra datingsidor. Och sedan ville, förstÃ¥s, företaget att Damien Mulley skulle ta bort blogginläggen. […]
[…] Those of you who read any Irish blogs anywhere will have, at one point or another, come across Damien Mulley, a founder member of lobby group IrelandOffline and technology writer for the Sunday Tribune – as well as being one of Ireland’s foremost bloggers. Well, Damien went on a return flight to Copenhagen from his native Cork earlier this month – and on the way back had his bag lost by the handling agent, Sky Handling Partners (formerly City Jet Handling). Damien was, understandably, irate with how much SHP were basically fucking him around and made it very obvious to the few Customer Service Reps he got to speak to. […]
The greatest thing about this whole story is found when googling “sky handling partners”. The first 2 links are their webpage, everything after that is about Damien 🙂
[…] So Mulley phoned them and complained like fuck (as you do). Did Sky Handling Partners respond to his request as a normal customer-oriented service company might? Eh, that would be a no. The next thing hat happened was, apparently, their IT department started signing him up to questionable spam dating websites. Or maybe not. Maybe he’s lying and he made all this shit up. […]
[…] Recently his bag was lost by the baggage handling company – Sky Handling Partners. And as any normal, sane person would do, he rang them and made a complaint. And as anyone who has ever lost their bag is probably aware, he didn’t get much help. So as a blogger, he did what comes naturally, he wrote an article about it. […]
The original issue of losing the bag has got lost in the storm of controversy of the dating web site signup – but why does Damien think that his bag was going to get any special treatment? It appears that SKy Handling Partners response was dreadful. Bags get lost – fact of life.
I have had lost bags on a number of occasions – I wasn’t happy with the length of time it took to get them back or responses, 3 months in one case. The lost baggage system is woefully inadequate.
Mouthing off over the phone is unlikely to produce a useful response.
[…] here’s my Ajax related Rant about Scandanavian Airlines if that’s your thing , or Mulley’s lost baggage saga if you prefer). And yes, I should be glad of a choice of flights to Heathrow (see Limerick […]
i have lost my luggage 2 days ago in dublin coming from atlanta to copenhagen…it so annoying…they dont even want to talk to me…i dont know what to do…do u have any advice ?