UPDATE: Legal letters sent to me demanding I take this post down.
This morning I noticed someone snooping around my website after coming to the site with the search “sky handling partners”. It has happened before. Now for some background, I have had issues with this crowd losing my baggage. See my Sky Handling Partners are… post.
Just before lunch I started getting email confirmations from dating sites, including gay ones saying my account for their site has now been created. Seems someone was creating profiles saying I was looking to meet men and had rather interesting profile descriptions. One of the emails disclosed the IP address where the person submitted the details from:
62.77.175.251
A quick reverse DNS shows that the IP allocation of this eircom customer is:
inetnum: 62.77.175.248 – 62.77.175.255
netname: CITYJETHLING
descr: City Jet Handling Dublin.
City Jet Handling is the former name of Sky Handling Partners. Dun dun dun. Now to be clear, it is not concrete yet that Sky Handling Partners rent this IP but according to the DNS details, it is them. I will check from another source if this lot do not get back to me.
I contacted them before lunch and said I wanted to report abuse coming from that IP. They took my phone number when I asked to speak to a manager. They would not put me through to a manager as requested.
I heard nothing back by 15.55 so I called them back, spoke to a girl who didn’t know anything about this and wanted to take my details. I strongly said I was not going to be called back, let me talk to a manager. After much talking in the background I got put through to another woman who was aware of my complaint and said their IT person was investigating. I asked how, since no details apart from my mobile number were ever taken. They grudingly took details. I really didn’t like the attitude.
I pointed out that signing up to dating websites using my details was fraud and I could happily call the Gardai and let them sort it out. Quoting from Criminal Justice (Theft and Fraud Offences) Act,. 2001 to the lady seemed to make her take the matter seriously. I also pointed out I felt that posting untrue details about me on at least 3 websites was not on, especially what was written and I said I felt I was libeled. They took my phone number and said they’d get back to me and again I did not like their noticeablely angry tone. I said they had an hour.
It has now been an hour and they have not contacted me.
What do you think I should do next? (A link to this would be appreciated)
Update: Go here to DIGG this.
Further Update: Big thanks to my Irish Web hosting company – Blacknight who moved me to a new dual quad core server with lots of ram since the post hit the front page of DIGG.
My view:
1. give them until 6PM, if they have not rang you back, ring them and tell them they will be hearing from the gardai, and your legal advisor.
2. tomorrow morning, call the police, a solicitor, and then every mdia contact you have.
This is the typical type of response of a company when they have been rumbled for dodgy service.
That is libel. Pure and simple.
Exercise your rights as they would have done, if you said something bad about them.
[…] This blog post from me on my own site has unearthed a new twist to my issues with Sky Handling Partners. It appears (though I could be wrong) that someone from their computers has signed me up for dating websites and included what could be seen as libelous material on the profiles. The response from the staff since I raised the request has been less than stellar. For a start, sever act angry to a customer or former customer. […]
[…] My good buddy Damien had some harsh accurate words to say recently about City Jet Handling (previously known as Sky Handling Partners). It now appears to someone in that organisation has been using Damien’s details to sign up to gay dating sites. He has not received a satisfactory response from them and wonders what to do next. I think a Solicitor’s letter should be the first step. Anyone else? city jet handling, customer service, fraud, libel, sky handling partners « Think you can review something in 140 characters or less? | […]
[…] That somebody just might be Sky Handling Partners, possibly after realising Damien had blogged about his negative experience in dealing with them. […]
I agree with Brendan. Get on to your brief straight away and get the Guards involved. I’ll link back too.
[…] “Dammit, Twenty”, said Boy George who had just popped in to Ron’s for a quick Babycham, “there I was clicking around some gay dating sites looking for someone to take to Elton and David’s this week and I found the perfect man. Then it turns out the whole fucking thing was made up. Those Sky Handling Partner bastards.” […]
Revenge Through Spamming
I can see a head rolling for this one but by the looks of things, someone at CityJet (possibly but not 100% confirmed) is up shit’s creek with their IP logged as registering Damien Mulley for several dating sites, writing up untrue and possible…
Solicitor, Police, Media in that order.
Totally and utterly fucking disgraceful
What bunch of clueless fuckwits. Nail these ditchbrained gobshites to the fucking wall Damien.
Actually your post “Why Sky Handling Partners are Cunts” is now the second listing on google for ‘Sky Handling’.
Let’s make it Number 1.
[…] Irish blogger and activist Damien Mulley has a right oul tale to tell at the moment. Sky Handling Partners recently made a total muppet out of Damien by loosing his luggage and lying to him repeatedly regarding the location of it. Someone has been signing Damien up for gay websites and Damien done a reverse DNS lookup and lo and behold it reverts Sky Handling Partners. more from Damien below […]
Linked.
I’d go media, police, solicitor, personally. I don’t have any good explanation as to why, though… Except the media will probably shit them up more than the police or solicitor will, as they won’t want bad press. A complaint from the rozzers is individual, the media will make it somewhat wider and make them look like the bunch of twatting twatters they clearly are.
So fuck them. And do it hard.
Best of luck to you.
I CANNOT believe that. Absolutely make this a media issue!!! That is just uncalled for.
Ok – so I’m not very technical, but what kind of idiot in an IT department would do that from their own companies DNS to an obvious technical genius who, as you did, would have no trouble tracking it back? And what employee is so proud of his/her company that he would feel the need to “seek revenge” if you will? This is too weird!
Badger is right though, the media will give them a harder time than the guards. Rip em to shreds!
Do as above once you have double checked that the IP is registered to them and was in use. The police can ask and request the DHCP pool list for that day to see which PC was assigned that IP. If they are translating from internal IP’s to one external interent IP they can still trace which pc.
But….I digress…Have a read of this baby Damien!!!!!
Courtesy of http://news.nic.com/cgi-bin/whois;
inetnum: 62.77.175.248 – 62.77.175.255
netname: CITYJETHLING
descr: City Jet Handling Dublin.
country: IE
admin-c: RC866-RIPE
tech-c: RC866-RIPE
status: ASSIGNED PA
mnt-by: TE-MNT
remarks: Please send spam and other abuse complaints to abuse@eircom.net
source: RIPE # Filtered
person: Richie Copeland
address: The Atrium
address: Level 5 Dublin Airport
address: co Dublin
e-mail: neil.stirling@cityjet.com
phone: +353 1 8445688
nic-hdl: RC866-RIPE
source: RIPE # Filtered
% Information related to ‘62.77.160.0/19AS5466’
route: 62.77.160.0/19
descr: eircom customers
origin: AS5466
remarks: For abuse/spam complaints for addresses from this block
remarks: please contact the techc and/or adminc for the individual
remarks: inetnum objects. If this does not resolve the problem to
remarks: your satisfaction please contact abuse@eircom.net.
remarks: Please note that ALL networks in this block are delegated
remarks: to eircom customers!
remarks: networks@eircom.net should ONLY be used for routing issues.
mnt-by: TE-MNT
source: RIPE # Filtered
I think richie needs a weeeeee phone call
Sky Handling Partners: Lose your Luggage and Find Love!
I’ve known Damien Mulley for a few years and I’ve always understood he speaks his mind.
After a particularly unpleasant experience with Sky Handling Partners losing his luggage and keeping him in customer support hell, he wrote a pretty blu…
This is very serious. There should be punitive damages awarded in court to ensure companies do not behave so illegally. This looks to me like an extraordinary abuse of corporate power and shareholders’ funds. This should be on the AGM agenda.
I hope you have all the evidence you need to bring a successful action and I hope this is not settled out of court with both parties signing a non-disclosure agreement. Extraordinary.
I’d cut out all the swearing and move this to the most serious level. I doubt the gardai have the will or expertise to intervene effectively. This will surely be a civil action.
You may need backing, financial backing to ensure the company doesn’t try to get away with this by hiding this behind legal complications. A good lawyer with relevant experience would be valuable as soon as possible.
Who is the CEO of this company? Who owns the business?
One individual worker would not dare do that without authorisation from the highest level.
If the company can do this, what else might it have done already? Such extraordinary behaviour can surely not be an isolated occurrence.
There is a big story here, of which your experience might only be the tip of the iceberg.
It’s good that you have the skills and reputation to bring this to public attention.
The time for apology is past, in my view. Surely this is now a matter of exemplary damages.
Crapola, this made Techmeme!
what a shower of absoute dirty fucking bastards. i’d track them down, then tie them down and anally rape them with a large pineapple( you know which end) for hours on end. what a bunch of wankers, good luck on your justified crusade to see justice done. cheerio
[…] Your boss comes to you and asks you to do this. […]
Get damages for this one Damien!
PS why does everyone keeping calling them the police? I didn’t realise that’s what we called them these days….
[…] However, even though Damien did get his bags back, the saga took a whole new turn today, when he started receiving lots of emails from internet dating sites confirming that he had signed up with them. One of the emails contained the IP address that was used to sign-up, and when he did a reverse DNS lookup it was traced back to City Jet Handling (the former name of Sky Handling Partners). […]
[…] Posted by suzybie on 20 Jun 2007 at 07:09 pm | Tagged as: Blogging, Consumer blogging Not only an asshole but breaking laws, causing damage, and getting dragged though the blog mud (and by god is it muddy out there if you put a unprotected foot in it!) Damien Mulley blogged about poor customer service earlier this month and someone took it a bit badly today. And whoever in SHP has been busy with signing Mulley up to gay dating sites might be searching jobs.ie sooner rather than later. Damien is going on Paddeyvalley later this year, as well as getting his bags well minded I wonder if the damages will cover his trip? – Yes damages because when this is all sorted I suggest that SHP make very very very good on the matter. […]
[…] Damien gave Sky Handling a bad review and they seem to have retaliated by signing up for dating sites using his details. […]
[…] Has your luggage ever been lost in an airport? Damien Mulley recently did. He wrote about the problems, and poor customer service he received, on his blog. Someone at Sky Handling Partners now seems to have responded by signing Damien up for a variety of dating websites, and writing some libelous details in his profiles. Not quite how you should handle a situation like this! […]
If they have all the time at hand to search for their own name on the internet to see who thinks that sky handling partners are cunts, well sure as hell they would have enough time on their hands to sort out a lost bag too.
Maybe all bags miraculously turned up at the time they’ve changed their name to City Jet Handling. Maybe they’ve should have thought of also checking your name on google before doing so…
Can you give any tips about how to avoid ever doing service with them?
Looks like someone at Sky Handling partners is in for some big doo doo! The technofool thought he was being a clever dick by signing an irate customer up to some gay dating sites. NAIL ‘EM TO THE FUCKIN WALL I SAY THE BAG LOOSING CUNTS!!!!!!
If they were nice and apologized and took your complaint seriously I’d be inclined to let it go, but since they were cunts about it I’d make a big deal of it and report it to the Gardaà and get your solicitor onto it. Put them through the ringer.
[…] Heading to Glasto in about six hours so I don’t have time to comment Damien, but hopefully a link will help a little bit. Good luck giving it back to them up the arse. 🙂 […]
[…] Support the Mulley 1 […]
How fucking scary.
Get a lawyer, STAT!
[…] Damien Mulley, the gentleman who brings us the Irish Blog awards, tirelessly champions the cause of the Irish broadband consumer and the man who coined the immortal phrase ‘Dialup Demspey’ to describe our former minister for the environment has an interesting tale to tell over on his website. […]
Dugg http://tinyurl.com/25egen
[…]The Sky Is The Limit For Damien Mulley[…]
I reckon that blogging about it means that it will have to be media, pigs, de bar in that order.
[…] It looks like a disgruntled employee from sky handling partners (The guys who shift bags around a Cork airport) decided that it was acceptable to sign its “customers” up for gay dating sites without permission. I think this takes abuse of customer details to a new level! […]
As above, Damo. Open a can of whoop ass via official channels.
[…] Good lord. Sky Handling Partners has just done the most ridiculously stupid thing I think I’ve ever heard of…they signed up Damien to a bunch of dating websites because he blogged about their poor service. […]
[…] June 20th, 2007 This is an amazing story of complete carelessness and stupidity. Damien lost his bags, or they were lost for him by Sky Handling Partners. Damien is always one to speak his mind and kept his readers updated on the progress of the company in finding his bags, which was fairly minimal. Then, it appears that Sky Handling, or at least one of their employees, starting signing Damien up for dating sites, using their work internet access. Silly boys. An angry Damien is not a pretty site (pun completely intended). […]
Um, never mind libel (for now). Call the rozzers. These fuckers have committed at least one criminal offense — we have statutes against harrassment and stalking.
Someone may well end up in handcuffs. And oh, how we’ll larf.
[…] …we’ll also help you get a date…whether you wanted one or not. […]
Richie Copeland is the station manager. Nuff said!
Dugg
Go with media only after you’ve talked to a solicitor: if you end up in a legal situation, you want to be assured that you aren’t accused of the same crime for which you’ll be suing them (libel / slander).
[…] More on this story in detail here […]
Go to a solicitor. Harassment has to be persistent to be, um, criminal harassment. Also, to the best of my very limited knowledge, personation is only a crime if it’s done in the name of a fraud or forgery.
Also, any solicitor’s letter that goes out ought really to go to Eircom too, since they’re the ISP and this sort of behaviour (transmission of defamatory materials) is in breach of their very exciting Acceptable Usage Policy.
[…] Airline baggage handling company signs customer up to numerous gay dating web sites. […]
[…] What larks Damien Mulley is having. […]
Its quite funny how immature the person that did this must have been
(a)Solicitor – (b)Gardaà – (c)Media – in that order, although I see you are flying up the Digg ratings so (c) will take care of itself. There is no point in trying to get this sorted through correspondence with Sky Handling Partners. Personally though I fail to see how some people are linking what is probably some twat in the office acting the dick with an order from high up in the company….. still it’s as easy as (a)(b)(c) and best of luck.
[…] Damiens Sky Handling Partners story (as posted about just recently) made the front page of Digg. […]
Hire a solicitor or a barrister and sue sue sue!