Damien Mulley

I’m giving the last of my free Business Blogging Training Sessions this Saturday at the Irish Computer Society in Dublin. (After that he charges – DM’s biz manager) A big thank you to the ICS for hosting this and providing all the computers for it. This weekend I shall be wearing something additional during my presentations. My shiny new “Obsessive” badge with thanks to Castle Tuppenceworth. I was beknighted or whatever that word for the thing that gives you the thing is. I was given it for my obsession with broadband in Ireland. That old gem. I’d like to thank Dialup “Noel” Dempsey and my bud Eamon Ryan as without them this wouldn’t have been possible. Oh god I’m getting emotional here now. Choking. Up.

Thanks to Fergal and Simon for this. Keep obsessing people. It gets to John Waters and Eoghan Harris. That’s enough isn’t it?

Cash deal. Makes Digiweb second biggest hoster in Ireland. Looking at more hosting and telco acquisitions. When are they going to buy that other Wireles company eh?

Some details from the press release:

· Novara’s customers include high profile organisations such as Jurys Doyle, EBS Building Society, An Bord Pleanala, A-Wear and The Department of Justice

· The deal will involve Novara’s 15,600 customers gradually moving to Digiweb’s technical infrastructure while all of Novara’s web hosting staff will join Digiweb’s hosting team. This combined hosting and managed services team will turnover in excess of €7.2m in the coming year for Digiweb and is projected to create an additional 25 highly qualified network and systems jobs in this area over the next three years.

· Though detailed terms of the transaction are undisclosed, the consideration was all cash in nature and represented a significant 7-figure sum.

· On foot of this acquisition Digiweb will become the second largest hosting company in the Irish shared hosting and domains market. On the higher value datacentre services side due to being one of few providers with new datacentre space now readily available Digiweb is also experiencing exponential growth in those services.

· Digiweb will continue to operate the highly successful brands of register.ie and host.ie.

· Digiweb has been growing strongly organically in recent years, recording in excess of 100% growth many years, due particularly to high levels of referral from existing customers, and to an expanding range of products, services and national reach.

· Digiweb is now seeking to build on this organic growth through selective acquisition of complementary businesses in the Irish and UK voice, hosting and broadband industry. The company currently has a number of acquisitions under active consideration, with a view to achieving the company’s stated objective of achieving number one position in the fragmented Irish telecoms and ISP market.

Some nice customers being added to the Digiweb stable which includes Boards.ie one of the busiest websites in Ireland.

As a follow-up to the Blog Crisis Management post and where I offered to chat to Thinkhouse PR (they accepted btw and we chatted on Friday, nice people but I think they still hate me 🙂 ) I wanted to write my views on the idea of fake blogging, ghost blogging and so forth.

These are mostly my own opinions but I think a good deal of bloggers feel the same or roundabout the same way.

Photo owned by Todd Huffman (cc)

Blogs are about people, not faceless entities

When you read a blog you are, in a way, connecting with a person. Both smaller blogs and even the bigger blogs like BoingBoing, you are connecting with a personality and someone you can identify. Due to the high traffic of the bigger blogs and the fact that traffic = more trolls, many just block comments but the more local blogs allow you to actually converse and give feedback to the blogger and blog readers love that. I don’t have stats to back it up but I’m of the opinion that regular readers of blogs trust the bloggers more as they are conversing with a person or at least reading a human being who is willing to converse with them and respond to their feedback. As a result blog readers allow themselves to to be influenced more as the opinions they read are respected more since they respect the person.

Perhaps they are like Facebook friends to them? This is great but when a new blog comes along, talking itself up as a blog yet only allowing positive comments through and hiding behind some secret veil while promoting a specific brand, alarm bells will ring. That’s the danger for business blogs and corporate blogs. To step into the blogging arena, you have to give something up. Tell your story and who you are so the people know something about you when you join the community. Perhaps like an AA meeting. Bloggers themselves like nothing better than to blog about blogging but when they see a new blog starting or a company press releasing that they have a blog and the first entry on the blog is the press release, they get annoyed. When follow-up posts are in the same “voice” as their press release and comments or blocked or very limited, then they get angry. It’s like someone is polluting. Still, you are free to do what you wish with this blog but you could have 100s of supporters instead of knockers

From my view, if I see such a blog come along I’m thinking:

Here’s this blog, obviously promoting something yet not sharing with us anything more than how great they say their product is and when we leave comments, they’re nuked. Is there a person behind this or a team of people, why are they only broadcasting and not conversing? This is a door to door salesperson sticking their shoe into the door of our sociable meeting place.

I’m quite convinced too that most bloggers don’t care if you are a commercial entity trying to build your brand or pimp your product once you have a story to tell or want to talk about why your product rocks. Once you’re not a spammer and are interested in … word of the day! Conversing. Stormhoek, Murphy’s Ice Cream, English Cut, hell even Will it Blend? are all pimping products but they are also very entertaining.

Photo owned by Thomas Frederick (cc)

What not to do when starting a corporate or branding blog:

• Start a blog and be a nameless entity. Admin1 is a no no if you want to build trust. If it’s a fictional character that’s fair enough or a nom de plume but if you are a corporate, people expect a name if they are to build trust with you.
• Blog and not allow comments. Many will think “Something to hide?”. Allow comments. This does not mean you must allow free reign or put up with repeat assholes.
• Start a blog and not have some kind of visible comments policy. Tied to the above. Full pre-moderation ain’t great either but showing you have a policy is good if you are a company/brand.
• Be seen to allow comments and then kill them because they were offtopic. Example:
  

  Comments come in telling you it’s not a real blog, and wondering if Glenda Gilson deserves any more publicity. They go up, but they’re taken down again.

• Create a fake “person” and have them blog. A fictional character is fine – Think MR. Tayto but John QPublic of Company Ltd is a no if John doesn’t exist.
• Hiring a copywriter who pretends to be the CEO and does it all. See, the truth will out. You will get caught eventually and then people will feel burned. The supporters you have will become your biggest attackers. Like Eoghan Harris when he jumped away from the IRA and then from Marxism and then… etc.

Photo owned by Rustybuckets (cc)

Things to do:

• Remember you are joining a community, behave as such.
• Before you launch, solicit opinions from a cross-section of bloggers. Mark the blog as private and give some bloggers access. Get their opinions and guidance.
• Get a staff member to blog if you find someone passionate enough. They do not need to be the CEO.
• Company full of mumblers? Hire a passionate outsider but explicitly state that’s what they are. Let them work as the community manager.
• It’s fine to edit and clean the writing of an employee or CEO. Sub-editors are fine. Ghost writers are not. Know the difference.
• Allow comments but don’t allow a free for all.
• Guide the comments. If a comment is off-topic, say so and bring people back to what the comment is. Try and answer the off-topic comment elsewhere like via email.
• Visit other blogs and leave comments.

Photo owned by Terminalnomad Photography (cc)

More on Ghostblogging:
It’s done and it seems some crowds in Ireland offer it as a service. If you’re a company and you hire someone to do this then what does it say about your company? It just shows that you only want a blog because you were told it was good for business without understanding why or there are more priorities in the company than passionately talking about it. I’d be more concerned with the company and where it’s going if that’s the case. Forget a blog. As I said earlier, hiring a community manager type of thing is fine as that person will eventually find some good natural bloggers in your org and he or she is just tarting up the story you dictate anyway. These are evangelists. Also they are going to be good at self-regulating themselves if they have half a clue. If they end up just writing ficiton they too will be found out and that’s their rep ruined in a very public way. Nobody will trust a community manager that suffers from Stockholm syndrome. The BBC has a bit more on this.

There are dozen more tips that I’m sure people could provide too. These were some of mine.