Damien Mulley

Check out this 30 minute presentation from Paul Graham about how benevolent startups succeed.

Then have a read of this Malcolm Gladwell article about inventions not being unique and that all inventions are inevitable. He also goes on about getting the right crew together can cause a lot more inventions to happen. Inspiring.

I may have mentioned the Irish Web Awards before. They’re in Dublin on October 11th. A Web awards based on the structure of the Blog Awards (free nominations, all nominations are judged etc.) and since this is an Awards not about the sponsors but those taking part I’d like to get the feedback of the public on how they think a website should be judged. I’ve asked a few folk privately about what the think the criteria should be for judging websites but I want as many opinions as possible. The feedback here will shape what the criteria for the judges of the Web Awards will be.

There’s all the usual ideas of marks for functionality, design, utility and so forth. I was wondering should there be any mandatory criteria for a website to get nominated such as HTML 4.01 or XHTML 1.0 compliant but some have pointed out that many sites that are full of browser hacks to get them to look nice will probably not validate but extra marks should perhaps be given if they look well in many browsers AND validate.

So should there be points out of 10 for the basics like design, utility, functionality and then extra marks for usability, conformance to WAI WCAG AA, HTML 4.01 compliance?

I do of course understand that there will never be full agreement on the criteria so will try and make it fair and balanced. But not the Fox news style of fair and balanced.

Photo from Tub Gurnard

More self-promotion. Another hugely subsidised Blogging Course, this time in Galway on June 5th. Me again, this time in association with the Galway Executive Skillnet folks.

Venue: Westbic, IDA Business Park, Mervue, Galway
Time: 9.30 – 1pm
Fee for non members is €32

Anyone interested can email info < at > galwayexecutiveskillnet.com Or ring 091 755736

Photo owned by wjmarnoch (cc)

Seems Vodafone accidently double billed some credit card paying customers and will eventually rebate them. Looks like they haven’t told their customers about the snafu though.

The bit that interests me is the crappy customer service that Conor got. I own the pretty much dead blog IWillNotHold.com (Which is coming back as a different service later this Summer) and this is the kind of customer care you should not have to deal with.

Got this from Conor Byrne:

Have you heard about Vodafones double charging of customers who have paid by credit card. I am one of those customers. When I discovered the charge I rang Visa and was told to ring Vodafone. I rang Vodafone and the girl in Customer Care (thats a joke) told me that no there was no double charge on my account. I was looking at the charge and explained to her I didnt care what her screen was telling her, that I WAS double charged. She then went off to “speak to a supervisor” (God I hate that line) and then told me to fax the proof. I had to prove to them! I said I had no access to a fax machine and could I email it….no there was no email address (really an organisation the size of Vodafone has no staff emails?). Eventually I got an email. That was 11 days ago. And there is still no refund on my account. I have had to email Vodafone 4 times to see what is going on before I even got a reply…and this is the reply I got:

Vodafone email:

It has been discovered that due to a technical error, some credit card payments made on My Vodafone by a small number of customers were duplicated for each paying customer.

Some customers who made CC payments between the 23rd of April and the 11th of May were charged on a duplicate basis.

The issue is currently still under investigation and a rebate will be applied shortly.

Unfortunately I wish I could give you more information than this, but this is all I know at the moment. I do know that a rebate is going to be applied but not the exact date when this will happen, and I am not in a position to refund the card myself as this is being dealt with at a higher level.

It kind of gets better, they haven’t actually informed customers about this. They need to figure it out themselves:

When I asked to speak to the person who would know (the higher level person) what was going on I was told to call Customer Care on 1907!!

Do Vodafone just not care. They didnt communicate with me to tell me this had happened, didnt assure me that it would be resolved quickly, didnt call me (lets face it they have my number) or email me (and everyone else) to tell us what the latest was.

Photo owned by Robyn Gallagher (cc)

I’m doing a Business Blogging training Course in the ArcLabs Research and Innovation Centre in the WIT Carriganore Campus on June 3rd. It’s a full day course with lunch and refreshments and all that thrown in. The cost of the course is a considerably reduced price of €120 per person for the day and Arc Labs were on to me to say there are some places open for the public if you want to attend.

Blurb:

A 1-day workshop on using blogs to enhance communications with your customer how can blogging help your business?

Amongst other things I’ll be covering:

* Using your blog to boost your search engine rankings

* Using your blog to mark you out as an expert in your field

* Showing how blogging improves your overall communications with customers

* How to use your blog as an R&D resource

* How to write and phrase the content on your blog, how best to interact with those that read it and how to get your blog noticed

The theory is disposed of quite quickly as I’ll have those attending logging into blogs and composing blog posts as soon as we have an understanding of the basics.

Give Mary Fearon a call on 051-302900 or email her on mfearon@WIT.ie if you want to book a place.

Photo owned by bea&txm (cc)