Jan 2007. Since I wrote the below post I’ve used Insure.ie since and they gave me an insurance quote that was 30% cheaper than my own insurance provider and for fully comprehensive and not just 3rd party. Phone service this time was more than good, it was excellent. Recommended now!
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I’m shopping around for a new insurance policy for my car so I ring up Insure.ie who are part of Mike Murphy Insurance and choose the new customer option. I get through to some guy who’s name I don’t really care to know and I tell him my renewal for insurance is due but I want to shop around and get a good deal. He tells me I am on the wrong option and without asking switches me to “Existing customer, renewals”. Grrr. I explain to the next woman, who I mistakenly called Helen, though I don’t really care, that I am looking for insurance for my car and want some prices. “Oh that’ll be the new business line”. I get moved back to the first line. I give some details and I am told I am on the wrong line and she’ll switch me. This girl is painfully fucking stupid. She doesn’t press the transfer button and instead just types the extension number into the phone so I go “eh sorry” BEEP “I think you” BEEP BEEP “need to first” CLICK. Call ends.
Insure.ie will not be getting my business. Well done them.
Update: The people from Quinn Direct on the otherhand were really good and professional except they seemed to think I was a diabetic. I wasn’t that happy that they had a file on me especially with the wrong information.
Update again: Well the complaints department for Insure.ie is proactive at least. Some nice chap (I really am shit for names) rang me to sort this issue out and offer a quote. Too late though, plenty of choice in the insurance market. The girls name wasn’t Helen either so I’ve edited this post to reflect that.
*later update
I must say I am impressed with the attitude from Insure.ie. Not sure how they found out about my blog post but they took the time to ring me and figure out what went wrong and then offered to carry out what I was looking for. Generally when I get calls about my blog posts I am usually threatened with legal action. (Thus why I list my solicitor’s details on my blog.)
It’d be great if every person who had an issue with a company got treated like this. The only better treatment is to get good service first time every time. I’ve reworded the post title from “Insure.ie – fucking useless” to “Insure.ie – Useless?” I’ve been so impressed.